FAQs

We hope we can answer your question below, but if not, feel free to contact us! 

I am between sizes, what size do you recommend?

-Please refer to our size chart for general measurements. If you still need assistance, please email or chat online with us.

 

How can I make a change to my order/address before it’s shipped?

-Once your order is placed, you will receive a confirmation email with your order details. If you would like to update the style/color/size or shipping address, please send us an email at team@laquilaactivewear.com with the new info before the parcel is shipped.

 

How do I cancel my order?

-We accept order cancellations before products are shipped. Please contact us at team@laquilaactivewear.com.

 

How do I return or exchange?

-We accept returns within 14 days of delivery. We do not offer exchanges at this time. Please follow the return steps for the items you wish to exchange and submit a new order for your new items.

Return items must be unworn, unwashed, unaltered, stain-free, in sellable condition, with all tags attached and in original packaging.

We currently do not offer return labels. We 're sorry that you will be responsible for all shipping costs and taxes, duties associated with the return parcel.

For details, please visit our return policies. Start your return process by emailing us at team@laquilaactivewear.com.

 

When will I receive my refund?

-Please allow 10 days to process the refund once the return parcel is received. You will be notified via email once the refund has been issued.

 

Do you ship internationally?

 -We’re happy to offer FREE worldwide shipping to most countries on orders over USD 99 (excluding taxes, duties, and international processing). For details on shipping costs, please check shipping for your location.

 

How long will it take to get my order?

-Depending on where you are, orders may take 5-30 days to arrive. For details on delivery time, please check shipping for your location.

 

How do I track my order?

-You will receive an email with tracking info once your parcel is dispatched. If the email failed to find you, please contact us at team@laquilaactivewear.com to check your package status.

 

What payment methods are accepted?

-We currently accept PayPal and VISA / MasterCard / American Express cards etc for payments.

 

Why my payment failed or was rejected?

-Please double check your card and account information was entered correctly. If you continue having issues, please contact your issuing bank or contact our Customer Service at team@laquilaactivewear.com.